ONLINE LEARNING

How do I access online learning?

Click the Training tab at the top left of the main menu bar. You will be asked to log in with your user ID. Your user ID is 0 + your employee number. For example, if your employee number 700; your user ID is 0700.

When you log in, you will receive a menu of available online learning units. Select one to begin the training.

What if I don’t have access to a computer or the internet at home?

Ask your first line supervisor and they will provide an in-office computer for you to use. 

What if I do not receive a passing score on an assessment quiz? Will I be penalized in any way?

No, but you are expected to retake the assessment quiz until you do receive a passing score. You will be able to re-take the quiz, 24 hours after your first submission. Our suggestion is that you carefully note the questions you missed when taking the assessment quiz for the first time. By doing that, you can avoid making the same mistake twice or even worse, changing a correct answer to an incorrect response!

Remember that you can print the Presentation and the Main Point Review for future study or reference.

Can I avoid taking the training units provided with the Partners in Performance program?

No, participation in the featured monthly training unit is mandatory and must be completed between the 1^st and the 15^th of each month in order to be reflected in the Branch Rankings. You will earn 3000 performance points for passing the featured monthly  training unit only.

In addition to the required, monthly featured unit, your first line supervisor may assign additional training units, at any time. Completion of assigned units is mandatory. Your supervisor will notify you when units are assigned. You will, however, not receive 3,000 performance points for this ongoing training.

EARNING / RECEIVING POINTS

How are points deposited into my bank account and when are they available for redemption?

When you have earned 40,000 Performance points or more, 80% of those points and all future points will be deposited and available for redemption. 20% of those points and all future points will be held in “escrow”, until you reach your 5th Year of Service. At that time, all points held in escrow will be deposited and available for redemption.

Points earned from the Years of Service Bonus will be deposited in full (at 100% of points earned) to your account the month after they are earned.

When will points be shown on my monthly performance statement?

Points are earned in one month and deposited in the following month. The monthly statement that you will begin receiving via email after you have reached 40,000 total points, will show your deposits and your withdrawals, resulting in an available balance. You may view your balance at any time by logging into the online Award Catalog and choosing, My Account, Point Bank. Click here to go the online Award Catalog www.innerge.com/canyonstateoil.

Why does My Account information on the Partners In Performance web site not match my Point Bank?

The PIP account information will show your detailed earnings, total deposits and escrow balance. It will not show a Point Bank balance which reflects redemptions.

Can Office Support Personnel earn points for Safety?

While CSO wants Office Support employees to practice safety at work and at home, you are not eligible for Safety Awards in Partners in Performance due to IRS guidelines. However, you have greater point earnings opportunities for Attendance than production personnel to help make up the difference.

I have a question regarding the points that I have earned. Who should I contact?

For any questions related to your point earnings, (i.e. reported points in the online account information), contact Partners In Performance Program Headquarters via the “Contact” button above or email canyon@hgonline.com or call 1-866-307-9772.

ORDERING AWARDS / CUSTOMER SERVICE

How do I redeem my earned points for merchandise awards?

You can order awards based on the available balance indicated in your Point Bank on the online catalog web site. As long as the items requested, do not exceed your available balance, you’ll be able to order the awards of your choice from over 3,000 fantastic items featured in the catalog.

You may also place your orders via fax. A paper catalog and fax award selection form will be available to you at each CSO location. See your supervisor if you would like to use the paper catalog to order. Please print or type your order. Include your complete street address, zip code and daytime phone number. Please furnish a street address, since deliveries cannot be made to P.O. boxes. Be sure to include the award number and description. If required, please indicate size and color. The name of your awarding company must appear on the Award Selection Form. Once, you have completed the form please fax to Awards Headquarters 773-890-0939.

What is my Login ID and Password for the online Awards Catalog?

Your 4 digit employee number is your Login ID (same as access to online learning). Your initial password is the last 4 digits of your social security number. You may change the password after your initial log in.

How long does it take to receive the awards I’ve earned and ordered?

In-stock items, shipping within the United States, will ship from our warehouse within 24-48 hours. Approximately 10% of our orders ship directly from the manufacturer. These drop-shipped orders can take up to six weeks for delivery.

Please note that to ensure timely holiday delivery, holiday orders should be placed by the first week of November!

ORDERING AWARDS / CUSTOMER SERVICE

What if I have a customer service issue with my award order?

Should you have a question regarding an item, your order or you need to return merchandise, you can contact Customer Service 1-800-621-4112, Monday through Friday from 8:00 a.m. to 6:00 p.m. Central Time or you can email us at info@hinda.com. All inquiries will be answered within one business day.

What if I need to return an item?

Exception Returns: Customer Service will accept returns for unused merchandise that is not damaged or defective, within the 30-day return period. Once approved, customer service will provide a RMA (Return Merchandise Authorization) number you. Merchandise must be packed in original packaging and in complete resalable condition. You are responsible for return freight to customer service. Credit issuance for these exception returns will be for merchandise only, freight and handling will not be included.

Defective Merchandise: If an item is inoperable or defective upon receipt (not due to damage in transit), you should contact customer service at 1-800-621-4112 within 30 days of shipment. Customer service will issue a call tag. Upon return of defective merchandise, customer service will either enter a replacement order, or note points should be refunded to you. If an item’s defect appears more than 30 days from shipment, customer service will then provide you with a proof of purchase. Proof of purchase may be used directly with manufacturer to arrange for appropriate service or return.

Damaged Merchandise: You should identify damaged merchandise within 24 hours of receipt. You should then contact customer service at 1-800-621-4112 (identified on packaging) to facilitate the processing of a claim with shipping carrier. In order for the shipping carrier to approve a claim on damaged merchandise, it is imperative that the recipient keep all packing materials, as well as hold the damaged merchandise at the location it was received. Damaged merchandise should not be moved to a different location for pick up. Customer service will advise you of these policies. Upon verification of a claim, customer service will then ship a replacement, or if you prefer, a point refund.

Undeliverable Merchandise: Items returned to customer service as undeliverable will be credited to you and you will be contacted to verify if a replacement order should be shipped.